COMMON FAQs
When will my credit card be refunded?
- Once your package has been received by our warehouse, your refund will be processed within 14 business days. Refunds will be made to the original form of payment.
- Note that the credit may not show up until your credit card's next monthly billing cycle.
How do I change or cancel my order?
- Once an order has been submitted to warpweftworld.com, the customer cannot make any changes or cancellations to the order. If a customer has any questions regarding their order, please email hello@warpweftworld.com
How do I apply a discount code or gift card to my order?
- To apply a gift card or discount code, you must enter the code in the section at checkout that reads 'gift card or discount code'. Unfortunately, discount codes cannot be combined when other promotions are active on our website or with other discount codes.
When will my order ship?
- Once you place your order, it will be shipped from our distribution center in New Jersey. Please allow 1-2 days for the order to process. You will receive a shipping confirmation email once your order has shipped.
What if my merchandise arrived damaged?
- Please email photos of the damaged items to hello@warpweftworld.com for us to review. Photographs should also show garment with tags and full packaging. Please note, order will only qualify for a replacement if purchased directly from warpweftworld.com. Damaged goods have to be reported with two weeks of purchase to qualify for a replacement. Items that are returned damaged without noting damages in the return portal are not qualified for refund. Please be aware it is at the discretion of the company to deem an item damaged.
What if I received the wrong item?
- We apologize for the inconvenience and will do everything to make it right. Please contact our team at hello@warpweftworld.com
What if my item is not as pictured?
- Because the resolution and color composition of each computer monitor, tablet and mobile deceive varies, we cannot guarantee the accuracy of the colors for products displayed on our site. Also note that due to the hard-finished nature of some of our styles, each garment may be unique.
How do I use Klarna Payments?
- The Klarna app is a one-stop shopping tool that gives you the power to shop now and pay later. Create a single-use card through Klarna so you can shop and pay for your purchase in 30 days, with zero hidden feed and added interest. Warp + Weft is not responsible for any issues that may arise with third-party vendors. Please contact Klarna with further questions https://www.klarna.com/us/about-us/contact